We recommend checking the browning setting selected for toasting. Select a lower setting next time if your toast is too dark and a higher setting if your toast is too light. Also check that the frozen button is not selected. If none of this seems to help, please call 1-800-432-2737 for service questions.

Hey there. While we’re happy to hear you’re enjoying the toaster overall, we’re sorry the bagel function isn’t working. We understand how disappointing this can be as well as the inconvenience it causes. Information on the limited warranty can be found on page 7 of the user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf. If you need anything else, we’re always happy to help. -Gina@GEA

Hello - Thank you kindly for the review. We're sorry that this toaster hasn't exceeded your expectations. With this in mind, we are going to note down your feedback and share it with our product and design team. This way they can look for potential improvements we can make for our models going forward. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances