We appreciate your review, and we sincerely apologize for the inadequate durability and excessive shedding of your rug within such a short period. If the product was received recently and falls within the return window, we kindly request you to contact Sam's Club Customer Service for assistance regarding the return and refund process. We deeply regret any dissatisfaction caused, and your feedback has been shared with our Quality Assurance Team for immediate attention. To help us better understand the issues you're facing, please don't hesitate to contact the Safavieh Client Service Team. It would be immensely helpful if you could provide the following details: 1. Photos illustrating the problems with the rug, 2. Photo of the back label of the rug, 3. Order number, and 4. Date of purchase. You can reach out to us through https://safavieh.com/contact or by emailing customersupport@safavieh.com. We are committed to resolving this matter promptly and satisfactorily. Thank you for bringing this issue to our attention, and we eagerly await your response.