Lots of reviews online and videos from the purple website made me eager to try out the best sleep of my life bed. After saving up the money, we ordered an original queen. Alongside this and during the same purchase order we bought one purple pillow. This was all we intended to buy. The website offered a free blanket with the bed purchase as well as $100 off the bed itself. The offer appeared suggesting we order a platform base and in bold letters stated "KEEP YOUR WARRANTY". This led me to conclude the frame was a required purchase of both the 100 night trial and any future warranty concerns that should arise if we ended up keeping our bed. So I placed it on our order. The bed came first, and we left it in the bag for about 5 days while we waited for the platform base to arrive. Eventually, we opened the bed eager to try it out and knowing our 100 nights were ticking away waiting for the platform to arrive. The rest of the items- pillow, blanket, and platform base- came on the same day I believe. I think within two weeks of the bed arriving. Since we already had the bed set up, we left the platform base in the box untouched and slept with the mattress on our hardwood floor. For a couple of weeks sleep was seeming to improve but I discovered the purple pillow was simply not for me, not to mention the rotten egg smell mixed with a chemical scent. Our pillow was returned hassle free. I appreciated that. We were refunded our purchase price and return shipping was paid by the company. Over the next few weeks my sleep seemed to start off being deeper and more sound and solid. However, this was only the case for a short while, up to 2 weeks. From that point on and truly since we began our 100 nights both myself and my husband have had multiple unusual bouts of back pain, neck and shoulder pain, headaches, extreme trouble getting comfortable in any position whatsoever, pain that begins the moment I lay in the bed, and obviously not much sleep anymore. Also, the zero motion transfer is simply not true. Even from the first night we could feel when either of us shifted in bed. That's even with using separate blankets. Now, we have made the decision to return ALL purple products and continue bed shopping. My husband was told the platform base could not be returned. We called and the issue was resolved in the understanding that it had never been removed from the box. We were granted a refund. Except there is one issue regarding this- we were told the cost of return shipping would be OUR responsibility on the 44lb platform base. The estimated cost is about $70 for this. Considering the cost of the frame and the refund for it, we are certainly out a small sum on return shipping for a product we were under the impression was a required purchase in order to keep the mattress under warranty. I am not satisfied with this resolution. The platform base is useless to us without the bed, and it was never made known in my checkout process with the suggestion to purchase the frame to keep the warranty that it would not qualify for a return or that in the event of it being returned the shipping cost would fall upon me, the customer. Overall, I am highly unsatisfied, sleep deprived, and in near constant pain since purchasing our purple mattress. I tried it longer than the suggested adjustment period and the pain is only getting worse each night to the point I am no longer able to sleep on the bed and am needing to take pain relievers daily. I am happy to have our return process for this mattress underway and will be glad to see it go. Purple, you just aren't for me.
