Ordering was really easy. We ended up deciding we wanted the base bundle after we had ordered the mattress so we had to contact customer service. They responded quickly and were really great to work with. The base was easy to to set up and so was the mattress. The purple mattress is different than any mattress I had ever slept on so it did take a couple nights to get used to it. My first night I did not get a great night of sleep. I woke up uncomfortable a couple times. This was true for the first night or two. After a couple nights my body adjusted and now I sleep great! My partner has back pain when he sleeps and he has LOVED the mattress and hasn't had any back pain. One last note be prepared that this mattress truly does not hold heat. The first couple nights I kept waking up cold so I have had to wear warmer pajamas and put on more blankets.

Any time I see something that's got too much hype built up around it I run the other way. This bed has floored me though. It's like sleeping on a cloud. I have several disc injuries and had a good memory foam bed before but this bed provides a sort of hugging support I can't explain. If you're a stomach sleeper you know the pinch in your back you get if you don't put a pillow under your hips. Without the pillow this bed is perfect. It you didn't think it would be worth it, try it.

I am currently undergoing cancer treatment and I have a lot of trouble sleeping. I laid on this mattress at the fair and it felt amazing. However, I have had mine a little over two weeks now and I'm still struggling to get use to it. I'm hoping to fall in love and deep sleep very soon though. I have high hopes. It was fast shipping and super easy to assemble.

I knew I'd love it the second I laid down on it, sooo comfortable! I hadn't been able to get cozy on any of my old mattress or sit straight up from laying down in years. It has almost been a year now since we got ours and we. still love it just as much if not more. I decided to buy my mom one as well because she needed a new bed...also convinced my sister to try it out because she had been complaining about her bed. We all love our Purple beds!! Thank you!

We bought our first purple mattress during a time when I was having terrible shoulder and back pain. Within a week of having Purple, the pain subsided and it's rare that my shoulder hurts anymore. Because of this success, we bought a Purple for my mom. She has terrible arthritis is her back and can no longer sit up our stand by herself. We noticed after 2 days that when we sat her up she did so without yelling in pain. Today, 2 weeks later with Purple, we found her sat up in bed by herself! We are elated with this mattress and the comfort we all get. We have recommended this mattress to anyone that will listen!

I purchased a pillow for my child who is very difficult to find a pillow that can help him sleep. The initial standard one was heaven compared to all of the other brands that we have tried however there were a couple of features he requested to get adjusted. So we are re-ordering and returning in the process has been... Easy as pie

This is my second mattress purchased from purple, and once again, I'm obsessed! I never slept better and my back pain and neck pain is virtually gone. My boyfriend also loves it and prefers to stay at my place for the comfy mattress!! 11/10 always chose purple!

When I ordered the mattress I was so excited and when it came it was like Christmas. I had such high hopes that each night I tried convincing myself I will eventually love it. We tried to adjust to the mattress but unfortunately just gives us back pain. Also our fault we kept forgetting to submit for a return and missed our window. I tried returning it right away but was told to allow 20 days for adjusting. So after that I meant to submit a return but my life got crazy and I lost track of time which is my own fault. Most we have ever spent on a mattress and so disappointing. I used to have a cheap mattress which my husband wasn't a big fan of so we decided to splurge. He's a firefighter and I'm a nurse we work long hours and could use good sleep. However unfortunately now we both have back pain after sleeping on the mattress when on the cheap mattress I never had any pain. I'm sure it's great for some but it's been a huge waste of money for us. So don't be like us if you buy it set reminders for return dates just in case. I will probably buy a topper somewhere else and see if that helps.

I'm not sure that I notice a significant difference in the mattress other than it is super quiet! There are no noises whatsoever and moving around does not affect anyone else on the bed. It's a nice purchase, however, I almost returned because it is so hot!! Omigosh I swear way more than I did with By other mattress, but it is the sheets they give you with the bed that is completely intolerable. They have some sort of rubber incorporated in them. Although the sheets are very soft and comfortable, they hold heat in the mattress more than is bearable. So we have only used the sheets provided a few times before realizing where the extra amount of hot was coming from. Oy vey! They advertise the mattress has cooling effects.... ours definitely does not. And with their advertisement it says free refund.... Well it's not the bed being returned to the manufacturer, it's you donating it in the allotted time frame, submitting your donation receipt and hoping you get a full refund. Doubtful. Unfortunately. For that reason we decided to keep the mattress and deal with it. Ugh.

I've been fighting my hips popping out of whack for a few years now as I'm a titch hard on my body 6x a week for hours upon athletic hours. Got the Purple after trying another mail-order brand, my knees ached for 2 days when I woke up which was weird but then after that, holy ca-moly I'm CURED!! No more pain and no daily hip adjustments nor flopping around on the floor every morning trying to get myself comfortable enough to get to work without road rage at slow drivers. Yiippeee and thank you thank you Purple!! Society in my area thanks you too.