Super comfortable matress and pillows, horrible order and delivery experience. Customer service doesn't know anything. Website promise to deliver mattress in 1-2 days, we waited more than a week. Last item in our order was delivered in a month! Pillow covers ordered from the website are twice bigger than "purple" pillow - customer service just recommended to wrap it around.. sounds pretty stupid, right? Delivery guys just throw items at the door - no ringing bell or anything. Awful experience ordering from you. Mattress and pillows are still great.

1. Return process is very poorly designed. It is not up to the customer to initiate the process. Customer must talk to an agent to set it up. It took almost three weeks to be able to get a hold of an agent(Pandemic issues). There wasn't other options in place handy for the customer who is wishing to return a product. 2. FedEx had us put the Mattress on our front porch, and never came to pick it up on time. We ended up dragging it all the way to FedEx store, who wanted to charge us $200 for the return, because we didn't have any return labels. We called Purple again, and were placed on hold for 45 minutes, finally someone picked up, and emailed us return labels, and had to talk to the FedEx agent to give them some "unique code." 3. Here's a question for you! If you were us, would you ever purchase a purple product again???

We've been sleeping on our Purple for a few months now, and love it! We switched from a Tempurpedic and love the Purple at least as much. I was worried I'd feel the 'grid' as I slept, but I don't, I just feel perfectly supported. No back/shoulder/hip pain since getting the Purple! I ordered the pillow and can't wait to get that in!

Admittedly we haven't had the purple for very long but I have been sore in my neck and shoulders since the day we got it. It is so hard! I wished I would have read up on it a little more. Apparently it's better for back sleepers and my husband and I are both side sleepers. We are going to give it the full 120 day guarantee time but I'm pretty sure we will be sending it back. It's been like sleeping on a rock. I've loved the stretchy sheets though.

I suffer from multiple herniated discs in my lower back and didn't think that there was a bed that could really help me. I purchased and started using the Purple mattress approximately a month ago and my back pain has improved DRAMATICALLY! It's truly been a life changer for me. Thanks, Purple!

We got a queen size purple bed 5 years ago. It was the best bed decision we ever made... until we upgraded to the king sized purple (basic, no springs) and the harmony pillows. My husband has severe back problems and I have arthritis in my neck. With purple we wake up *most* mornings without pain. 10 out of 10 would and do recommend.

We were in the market for a mattress, so based on the reviews we decided to buy a purple mattress. Worse decision, it is very uncomfortable! We wake up with back pain and toss and turn all night! Additionally, the mattress size was supposed to be a queen size however, it is short and now we have a wedge between the mattress and the headboard. Unfortunately, after we bought it we had a serious of life events that took our minds off counting the number of days to return it or exchange it. My husband complains about the lack of comfort of this mattress everyday. Sadly, purchasing a new mattress just isn't in our budget right now. I wrote this review to make other buyers aware and to stay away from this mattress.

I switched from an incredibly cheap, thin spring mattress. I finally decided to get a new one, the Purple mattress. You weren't kidding about needed help getting it set up! I did it alone, and it was nearly impossible getting it up the stairs! Anyway, the first night was really uncomfortable. My back still hurt, I tossed and turned all night, and I woke up exhausted. But after the first week, I noticed improvements in my back pain. And then improvements in my posture. And now I sleep so well that I beat myself up about not buying this sooner!

The Purple bed not only has an awesome name but is a bed even Prince would love to eternally rest upon with his gloriously masculine ass-less chaps. We love it, it works and it's far superior then most beds but my only qualm is I wish it was just a smidge more softer; the firmness has great support and the does conform to your body but if you could just make it a smidge less firm (just a smidge) then this Purple mattress will be absolutely perfect! My body and my chakras thank you!

I will never buy another type of bed if it's not Purple. I can honestly say it is the best bed I have ever laid on and have support where I need it and not just sink in. I really thought it was advertised as better than it would be but like alot of stuff out there but this bed is amazing I really love this bed. Thanks