My original Purple mattress developed a sag. It was within the 10-year warranty so I contacted their customer service. After supplying them with a couple pictures of my bed, they not only sent me a new one, but also arranged for the old one to be picked up. The whole experience was pleasant and efficient. I also didn't have to pay for any of it. No shipping. No charge for the pickup. It was all provided for free.

I've experienced less back pain and am getting better rest! I'm not waking up hot anymore! Yay! The sheets are a must. No other sheets like these. They allow the mattress to adjust to my body to give me no pressure points on my shoulders and hips. Glad we took the plunge!

I spent all day laying in bed in a personal care home. I had been developing pressure sores on my backside, so I ordered the purple mattress. After putting it on my bed been sleeping on it for a week or so , I have managed to reduce if not totally eliminate the pressure sores. I would recommend this mattress to anybody that stays in bed for a long duration. Well worth the money!

The mattress arrived exactly as described. After getting it rolled out on my platform bed frame it only took seconds to fully inflate. The feel of the bed is hard to describe (I liked it). It lets you sink in but still somehow remains firm which is great. Overall I like the purple mattress.

I've had joint problems since early high school that have been getting steadily worse. I've woken up on pain for so long, I forgot what it was like not to. Then I got the people bed, this thing is incredible. I wake up and I'm not in pain, I feel more rested and generally more optimistic.

The product delivers in term of allowing to achieve the two opposite goals of 1) providing good supports in body regions that are flat and 2) deforming locally at "pinpoints" such as the shoulders and elbows. However, I don't think the technology is mature... The honeycomb structure of the mattress creates a bizarre sensation as I could "feel" their presence. For me personally, this was way uncomfortable. I think with some technology improvement, this could go away.

I very nice mattress. The bulky and heavy package arrived but it was fairly simple to cut open on the bed frame. It's been a couple of months now and I can easily say my back feels better then before with the old spring type mattress. Thank You Purple

I'm on the fence with this product. I can feel the "grid" underneath me so I have put a mattress topper on and it's better. But I assume that shouldn't be the way it is meant to function. I was going to return it but read that if you return the mattress it just goes into landfill. That's really unpleasant and bad for the environment. So I will keep it and if it doesn't work for me long term, it can be our guest bed. On the other hand, my customer service experience was great when the shipping address had a glitch. So that's cool. But overall, I really don't know what to say...I guess bed in a box has it's downfalls and one needs to remember that.

The mattress is fantastic, however, when I ordered it mine took almost 4 weeks to ship and the day I got it my roommate ordered the same one and got his within a week and was also given a free seat cushion. If I wasn't already so happy with my mattress I would have been more upset about that fact.

Have been sleeping on my new purple 4 for about 2 weeks now and I'm in love. It's so comfortable. Only issue is I wanna stay in bed all day. I also love the sheets they are amazing and super soft! I thought the price for them was a lot until I seen the quality. I also got the pillow and after watching some reviews on YouTube wondered if it was worth the price but I love it too! I'm now sold on purple products have them all only one I wouldn't buy again personally is the cushion but since I got it free it's no big deal. Everything else I LOVE!!