Shipping & communication was a problem. Waited all day at the house on the delivery date. See it was 20 minutes away at 1 pm, finally called at 730 pm and was told the truck wouldn't be unloaded till the next morning. Then it was sent to a. Shipping s3nter further away only to be then delivered back to me. Since I wasn't going to be home, asked that it be left at the front door so I could get it inside by myself. Nope, came home to find it at the end of the drive / bottom of my front steps! Not impressed at all by the lack of customer service & poor communication. Luckily, the mattress is everything it's advertised to be.

I love the bed and i can really feel the difference in other materials, the shipping was far too long of a wait simply because i was so in need of a new matress once i bought it, it felt like an eternity, but i'm very happen with my decision and it was worth the wait.

I've had quite a challenging experience with this company. I ordered a twin mattress and never having had a mattress with this technology shipped, I had no idea what the size would look like. Well, we got a FULL, not a twin. It was way too big and we'd already had this thing pop up. The process to exchange was insane. The bed it went on is a loft so there was no place to keep this thing. We don't have the luxury of extra rooms. Finally, the right one showed up. Do you think we could have received a pillow or credit or anything for the inconvenience? It wasn't our doing and we'd already discarded the old mattress we were replacing so my son had to sleep in a recliner for several nights. Now that we FINALLY got the full picked up (which took well over a week), things are a bit better. My son seems to like it but even with the protector and sheets, it's still pretty rough smelling and his asthma has been seriously triggered. It's not worth the hassle of returning so we'll keep it. Would I suggest others buy - probably not. Is it better than what he had? Yes. Would I buy again, definitely not. We also purchased Purple's protector and sheets. I would have liked a protector that encased the whole mattress, not just went on like a sheet. The sheets are soft, but they did NOT fit well. They're supposed to be deep pocketed. Where? It was just not the experience we hoped for.

I'm a former Marine, MARATHON RINNER AND BASKETBALL PLAYER. I'VE BROKEN MY BACK TWICE. AFTER SLEEPING ON THIS BED FOR. FOUR NIGHTS I HAVE ZERO BACK PANE AND MY WIFE WHO IS GOING THROUGH MENOPAUSE FEELS NO HEAT AND IS AVTUALLY COLD AT NIGHT. BEST BED EVER

Very happy for my purchase. Bought 2 queen mattresses and adjustable bases for myself and my 85 year old mother. She went from having to sleep in a recliner to sleeping fitfully back to bed. I too am sleeping better with less shoulder, back, and hip pain during the night. I also bought a twin mattress for a 92 year old family friend who was in great pain in his shoulder and back. He too has staighted a decrease in his pain. Thank you Purple for improving our quality of life. Terrific customer service!

My husband and I were skeptical about ordering a mattress online because we're both the type that have to feel something before we buy it. We both have back problems, my husband from the work he does, and myself from work and recently having 2 epidurals during a c section. After the first night sleeping on our purple mattress, we woke with minimal back pain. By the end of our first week sleeping on it, my back pain has improved by 90%. My husband's pain has greatly improved as well. Overall, it's a wonderful mattress, my only complaint is that it kind of holds in body heat. Still, we would recommend it to anyone looking for a new mattress!

I ordered The purple mattress, mattress protector, and purple platform during the July 4th promotion in which they included a free set of purple sheets. The purple sheets are amazing. Period. The mattress is also fantastic. The only thing keeping me from giving 5 stars. Is that you can't really keep the sheets tucked under the matress at the foot of the bed. It wants to sag between the criss-cross supports and it also wants to pull out from under. Since there is no box springs, it doesn't have a flat surface to be pressed against. Overall very pleased with the purchases though.

I so want to love My 'Purple" but I have not had a good night's sleep in over a month. I wake up with a sore back almost every day. I love the concept of the Hyper-Elastic polymer but it doesn't like me. I love the feel at first it is soft but firm all at once. I however find that I cannot get comfortable and toss and turn all night. My better half-he sleeps like a log! I have had to travel a lot about two-months after receiving the mattress. Now that I have been home for the last few months and have gotten enough 'hours" on the mattress I still can't sleep. Like everything it is not for everyone but I am so Happy that so many people are sleeping soundly and waking up refreshed. I also feel as some that it is a bit too firm. Customer service was very good. I am not sure what else they could do for us, because we are over the 100 days. Happy Z's

Could be a little deeper mattress (about 2-3 inches more) - But does it really need to be so heavy. . . most of us can't move it by ourselves even as a couple. and making it up can even be a challenge. Also can we get the new purple bedding anywhere else?

First off the powder don't worry about it! I have all black bedding and have never seen any powder come though. If your watching these videos you will notice they are cutting away the cover and putting something black directly on the powder. That being said now you are informed of what's it's all about. I have had back problems for years and only able to sleep for a few hours literally 3 to 4 hours if that and been doing that for years. I finally got the Purple mattress and I love it it hasn't taken my pain away but it sure has helped. I know get 5 to 6 hours of sleep! I have more energy then I used to and I'm not waking up constantly from pain I get solid hours of sleep.