Buying the mattress was the only easy part. Mattress was very firm and you could feel it bottom out to an even harder surface beneath the cushioning. Ended up with pain and numb extremities where had none before after trying the mattress for 80 days. The return process is terrible and convoluted. Communication of the return process was terrible. Consistently had to follow up via email over and over. Purple blamed it on Covid. The third party company Share town that picked up the mattress did a great job.

My husband an I became purple fans pretty much right around their start up 5 or so years ago. We loved our mattress so much 3 years later we added a 2nd purple to our home for our guest bedroom. Everyone that sleeps on it falls in love. We've even converted a few over to the purple brand. That being said we were sad that our first one started to sag on the left and right with a high spot In the middle, I called purple started a warranty claim and within 7 days they had shipped a new king to us as well as set up a service to remove the old one. Customer service was fantastic, it's nice to see a company stands behind their 10y warranty. Do yourself a favor and give Purple a try. You won't be disappointed.

My boyfriend and I purchased the a king size Purple mattress about 3 months ago and we are so happy with it. We both have chronic (hip/back/neck) pain from injuries and the Purple mattress really supports us were we need it and takes pressure off the areas that hurt the most. It is also great for our different sleeping styles. I like to sleep on my side and he likes to sleep on his stomach. The one thing that has been the most difficult for me to adjust to is that I like to sleep hot and this mattress has a cooling element to it. Part of the problem is that we do not have a very stable heating/cooling system in our apartment, so when the apartment is cold I feel like I get get warm in the bed. I describe the feeling as being pressed up against a cold window. When this happens now I put a blanket under me and/or use a heating pad. This has been a good solution because my boyfriend really like the cooling element of the bed.

I was the skeptic of all skeptics. Absolutely would not purchase this mattress before trying it out. Fortunately there was a local retailer who recently started flooring the purple 2 model. After going in and trying it, I went back three days to make my purchase, took my purple home the same day. That was January 4th, 2019. I was going to wait an entire month to leave my review but there is no need. After about a week of sleeping on the mattress and getting used to it, I started to notice myself falling asleep in positions I've never slept in. At 37 I have been a solid stomach sleeper my entire life. Then around day ten it dawned on me, my back no longer hurts, working in retail operations management, I am on my feet around ten hours daily, and for the first time in atleast ten years, I no longer have back pain. So hats off to the people at Purple! Customer for life!

My overall experience with Purple has been great, even though I AM returning my mattress. Buying it was easy, deliverey and setup was quick and easy. I can tell the construction of the mattress is high quality....however, being a side sleeper, my fiancee and I needed more sinkage. With my old spring mattress, I was having trouble with my arms falling asleep before I did, and with Purple, I had the same issue. When I would just sit straight up on the mattress , or press directly onto it, the squish felt awesome! But when laid flat, with even weight distribution, I didn't sink at all. It feels very very firm. So although this mattress is excellent for some people, probably mostly back sleepers, it wasn't the right fit for me. Good luck everybody!!

My wife and I have slept in a Tempupedic for 13 years and have been very happy with it for the most part. It was time for a new mattress and we wanted to try something different. The Purple is awesome! It's so soft but supportive. It makes the Temperpedic bed seem hard and uncomfortable by comparison. There was practically no adjustment period as well. It has been excellent from the start. You can sort of feel the grid technology when you are on it but it's not an issue at all. I highly recommend this bed if you like or want to try memory foam.

I ended up returning the mattress after 90 days, it just wastn't right for my body. The amazing thing is that instead of sending it back, they let me donate it to a local Non-profit and still gave me a full refund. And it was quick. That a pretty amazing thing for a company to do, and I would recommend anyone looking for a new mattress to try Purple.

After years of horrible sleep and back problems, my husband and I are sleeping like babies on our new Purple. It's so comfortable, some days my husband walks around saying "I can't wait to get on my purple later!" It is so easy to set up and the base makes it quite sturdy. We'd recommend it to anyone looking to upgrade their sleeping situation!

We were on a memory foam mattress that we never liked but was so expensive that we were stuck with it. After knee surgery I was so uncomfortable I bought the Purple and it was near instant relief. My back felt better and I wasn't so trapped because you sleep on top of the bed instead of in it like the foam, it was much easier to roll over and make my knee comfortable. It was such a good buy we ordered 2 pillows from the Kickstarter offer. We should be receiving them in February.

My husband likes soft and I like firm beds. This bed was literally like the commercial...JUST RIGHT!! the only thing I didn't like was the manufacturing smell from the first 2 nights. Once that went away, i go upstairs to lay in my bed just because. It is so comfortable. Best Adult bed purchase ever!