We appreciate your feedback and apologize for the inconvenience caused by the folded middle causing a tripping hazard from your rug. If you have not initiated a return with Sam's Club, please reach out to our Client Service Team at https://safavieh.com/contact. Kindly include images depicting the issues with your rug along with your order number. Our team will thoroughly review your case and work towards a resolution.

Thank you for your review and we’re sorry about your Resort Indoor Outdoor rug. This rug is not machine washable, and we recommend not putting in a washing machine. We appreciate that you listed the issues and notified us of your concerns. For further assistance, please contact our Safavieh Client Service team for assistance at https://safavieh.com/contact/. Please include a photo of the issues with the rug and provide a back label of the rug. We hope to hear from you to help resolve this for you!