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Customer reviews for Zinus Night Therapy Medium 12” Memory Foam Mattress with Antimicrobial Cooling Cover for
Zinus Night Therapy Medium 12” Memory Foam Mattress with Antimicrobial Cooling Cover
4.4 out of 5 stars
stars161 ratings116 reviews
  1. 5 stars76% (123)
  2. 4 stars9% (14)
  3. 3 stars4% (7)
  4. 2 stars4% (6)
  5. 1 star7% (11)

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Showing 1-10 of 116 reviews
Jul 15, 2023
Bob
5 out of 5 stars review

Verified Purchase

Great mattress

Bought this based on a prior purchase for a twin sized bed. This one is deeper and very comfortable. It’s on an adjustable frame and works well. I sleep really good with it in the 0 gravity position. It’s also very good for a side sleeper in the flat position.

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Nov 26, 2022
Angela
5 out of 5 stars review

Verified Purchase

Great mattress for guest bedroom

Love this mattress! It was easy. It is comfortable. Itnis perfect!

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Dec 20, 2025
artist
4 out of 5 stars review

Verified Purchase

I am pleased

My shoulders no longer hurt in the morning. Much less tossing and turning and my arms are not falling asleep. I slept on a Zimus mattress at an airbnb and ordered while I was still there. That one was firm on the edges. This one is super mushy and not good for sitting on the edge of to put on shoes. But I don't hurt so I am okay with sitting in a chair for shoes.

Review from zinus.com
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Oct 9, 2025
LeeR
3 out of 5 stars review

Verified Purchase

Okay

I bought this mattress to replace a Zinus mattress I've been sleeping on for 10 years. I'm sad to find there's no structure in the edges any more. Compared to the previous mattress, there's a significant percentage of lost usability because the edges collapse down

Review from zinus.com
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Mar 22, 2026
ANChar
2 out of 5 stars review

Verified Purchase

Quality diminished

This is our second Zinus mattress. We bought the same exact one three years ago and were very happy with it. Just bought another for our second home and are disappointed in what feels like a decrease in quality. The edges of the mattress sink so you even feel like you’re going to roll off the bed while sleeping. This new mattress is a lot softer than our other, which feels more supportive and firmer. And it’s not a true queen 60” wide but instead 58”, which is quite annoying as our mattress cover and sheets keep sliding around. Can’t help but think they decreased quality to cut spending by cutting size and also foam density. Too bad. We are disappointed and won’t be purchasing another one.

Review from zinus.com
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Feb 3, 2026
WD12
2 out of 5 stars review

Verified Purchase

Lacking in edge support

I had a 13 in Zinus memory foam that has served me well for about 6 years. Decided it was time for a new mattress and went with their ultra cooling 12 in (thickest available now?). I like the feel overall and the cooling of it but the edge support is non-existent. Sitting on the side you feel like you are sliding into the floor, same with sleeping if you share a bed and sleep near the edge. Will probably be returning it for these reason.

Review from zinus.com
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Dec 6, 2023
LA
2 out of 5 stars review

Defective

I was sent a defective bed. We have been waiting for the bed to expand properly for about two weeks, now, but it has still not fully expanded. Very disappointed. I just requested a refund. I am glad Sam refunded my money.

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Aug 2, 2023
Drew Johnson
1 out of 5 stars review

Verified Purchase

Never reformed. Terrible customer service

Delivery was quick. We immediately opened the mattress as it states not to leave it in the packaging over 72hrs. After 24hrs there still was a valley in the middle of the mattress. The instructions stated that it could take up to 48hrs to reform. After 48hrs there still was a valley. I contacted Zinus. Zinus told me it could take up to 7 days. Then Zinus told me that any other concerns need to be conveyed to Sam’s Club. After 7 days there still was a bit of a valley but we decided to give it a try. Some of the reviews did state that sleeping on the mattress and working it a bit did help it reform. 17days later I checked and the valley is still there. This seems like it could be easily avoided if the mattress was just rolled up and NOT folded and then rolled (I have received memory foam mattresses in the past and they have been rolled up. Not folded in half and then rolled). I should have mentioned that the valley is where the fold was. Otherwise I slept great. The mattress is very firm. My wife did not sleep well and woke up sore. She prefers a softer mattress. Thank goodness for Sam’s Club customer service understanding and setting up the pickup return and refund. I have yet for the mattress to be picked up and the cash refunded. That was setup today and I was told it would take a week.

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Dec 3, 2023
C Host
1 out of 5 stars review

Verified Purchase

Flat as a pancake

Has not come to full depth and now I’m having problems with Sam’s Club processing a refund.

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Apr 24, 2026
Meg k
1 out of 5 stars review

Verified Purchase

Not for me

I have to start the return process, this is the worst sleep I’ve ever gotten. My back pain is though the roof and I need to switch back to my previous mattress that had a huge divot and two springs broken.

Review from zinus.com
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