I struggled more this year with using Turbotax. The 'Interview' process wasn't as intuitive as in the past. I especially had trouble when trying to report our sale of a piece of undeveloped land that we inherited but wasn't used to produce any income.income.

The software requires the user to pay for e-filing before the filing process is complete where it was discovered that I was ineligible for e-filing and now I need to go pursue a refund, which is ridiculous. A customer shouldn't be charged until the very end of the process. And on top of that, trying to find out how to cancel a payment is of course not found anywhere.

Generally easy to use, but you must know your situation and not just follow the program blindly. Review the actual tax forms to ensure how you answered questions is what you intended. Recommend reading the actual tax pub for any situation you are unsure of.

I always find Turbo Tax easy to use and follow. I rely on Turbo Tax step by step guidance giving me the confidence to follow all necessary steps needed for a good return. Furthermore, there are Online advice, if needed or the Help questions. Turbo Tax is the way to go..

I've used TurboTax for years, but this year after paying and going though the full data entry process, it would not complete the filing process and near the end it would not complete the process to file, and kep insisting I must fill out an aditional 700+ pages of additional forms for capital gains, which were provided by Edward Jones, inc. So, I took my printed forms to a tax advisor and they said I was doing everything correctly, aud TurboTax would not let me file neitjer Federal nor Virginia. It was a fiasco and frustrating to say the least. Apparently I consulted wih a TurboTax Customer Services Reprentative who had me erase my Capital Gains entries and reload them from Edward Jones three times, but the answer was the same. In order to file Federal and Virginia income taxes, I was forced to reprint everything and manually mail the returns. I heard there was a problem with TurboTax regarding Capital Gains... If so it should have been corrected through an update

Turbo-Tax would not let me e-file without entering a phone number. Why? The IRS makes a big deal out of saying they will never call you; they mail you. So why must I enter a phone number? An explanation when the question comes up would be helpful and informative

First the UI has gotten increasingly confusing. The flow is not as smooth as it used to be and it does seem like the guided process is not as easy to follow as before. There are definitely elements of the UI that is not intuitive as to what the user is supposed to do. For instance, the interest portion used to walk through all the entries from the previous year and ask if they were still relevant but now we just get a bunch of boxes all with "needs review". Ok, it needs review but what am I supposed to do with that. I don't know what is going on with TurboTax but it is increasingly getting more and more cryptic for the user. Just go back to the way it was a few years back when the flow and UI made much more sense.

TurboTax is getting worse and worse each year. It dropped ItsDeductible and has never fixed the issues surrounding Form 1116. It seems to get harder and harder to navigate and find actually what is happening behind the curtain with the tax forms. Being retired, my taxes should be getting easier, but that is not the case with investments, which are getting harder and difficult to decipher with TurboTax. Obviously, some of this is due to the difficultly of the US Tax system, but that is also the whole point of a tax software. I may have to start looking around for other providers.

Had a slight problem with reporting 1099 information. My previous year 1099 suppliers list was pre-populated (as in years past), but I was unable to edit them to report this years data. In other words, the edit button did not work and so I had to reenter the institution information fresh, then delete the same pre-populated institution, since I couldn't edit it.

I wanted to use the online version for the first time this year (free filing of State return). I didn't because it doesn't include the "forms" method of entry. If you have just a little knowledge of taxes, entering exactly what arrives on each form is a piece of cake. No worthless wandering through a zillion questions unrelated to your own circumstances. It was well worth my $20 to do my return on my desktop and use "forms."