Great tool for filing taxes, but the app crashes or gets stuck in a transmission state when errors occur. I had to search online to figure out the problem. Additionally, my tax returns should be accessible on the website. I can't find my returns from the desktop version when I log in with the same credentials.

I have been using TurboTax for over 10 years. The first three years we also had a tax accountant do our taxes, but i matched every time. The last year TurboTax found a tax savings that the tax accountant had not beenaware of. From then on it has been TurboTax every year.

1)On a1099R form It showed the gross amount in box 1 and the taxable amount in box 2a. So I entered the info accordingly in turbo tax. Out of curiosity I said no which led me to the next screen asking me if the general rule or simplified rule was used. This is a form provided by the brokerage firm .How is an individual supposed to know that? This information in all the boxes shown in the 1099R was entered correctly into Turbo tax, Shouldn't the software have figured out if there was a taxable amount or not? 2)During efiling the forms for the state, a fee of $25 is charged, which is fine. Then you have the option of paying by credit card or have it subtracted out of your federal refund. If you select the deduction from your federal refund there is an additional $40 processing fee on the next screen. This should be clarified right before a person selects the option\ not after selecting the option 3) I had called in with a question and the rep asked me to share my screen. I gave him the screen share number but he said the screen was blank.??

Other than a few problems, Turbo Tax was very good and very easy to use. The problems we had were with the investment importing. The first time it wouldn't work and DID NOT import all of our investment information. When we reviewed everything a second time (which we always do before filing), it worked. Secondly, it kept trying to send us into the Canadian Retirement.

VA State return never asked me to indicate when income was earned, since I am retired and my only income is Social Security (not taxable in VA) and IRA withdrawal/rollover to Roth, all my income was in December. As I had a late payment for September, Form 760C was filled out all wrong. I had to find the form and correct it to show taxable income was al earned in December.

I had trouble with a 1099-Q to me but was for my granddaughter. It was a small amount but I ended up paying a tax on it because the software didn't walk me though it well enough. I also am concerned that there will be a problem with the 1099-R as I have 3 IRAs but take the total RMD required from 2 of them. I entered all information as the software requested but I'm concerned as there didn't seem to be anywhere to enter the RMD for the 3rd IRA that I didn't take anything from because I took more from the other 2 and didn't need to take any from the 3rd.

Nothing was easy: Kept telling me to enter my Canadian income... There is none and never was Completely messed up my Fidelity info. No way to check if it got everything Hard to navigate Hard time finding last years return to help with this year Too much else to list I have been using turbotax for many years and it now is unusable

The is an error when filing NY state return. Problem arises when wages (box 1 in W2) are the same as non-qualified plans (box 11). NYS rejects the return. The problem should be resolved between TurboTax and NYS IRS to properly handle the form generated by turbo tax.

I have used the Turbo Tax software for many years. It helps me to complete an accurate return. I like how the software walks me through the process, going through each topic. Also references items that are uncommon but possible. I also like how I can save a pdf version for future reference, saves me on storing tax returns for the seven years.

This was my first year using the desktop version instead of the online. I found the UI to be clunky and often glitchy in responding (often had to click twice to move to next screen). It was also very disappointing that I wasn't able to upload a PDF for the program to process. I had closed an account last year so the only copy I had of my forms was physical and I had input all the information manually. It also makes you reduntantly click to move on to modules instead of just seamlessly moving to the next topic to evaluate.