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Customer reviews for LG 23 cu. ft. Counter Depth Refrigerator with Instaview for
LG 23 cu. ft. Counter Depth Refrigerator with Instaview
4.3 out of 5 stars
stars538 ratings538 reviews
  1. 5 stars63% (339)
  2. 4 stars21% (113)
  3. 3 stars7% (38)
  4. 2 stars3% (15)
  5. 1 star6% (33)
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Showing 161-170 of 538 reviews
Mar 14, 2023
ZoeyEcho
4 out of 5 stars review

Verified Purchase

Excellent Upgrad

We purchased this refrigerator less than one month ago. Overall, we are well satisfied. We especially like the double door feature with the see-through glass and the flex droor. These two things were options that really attracted this refrigerator to us. Craft ice has been interesting but we were surprised about how long it took to start producing ice. The freezer section initially seemed to not freeze things thoroughly so I lowered the temperature a couple of degrees and now it seems to be fine. A couple of minor issues (at least for now): (1) Installers did not remove all of the tape. Since this is clear tape we did not find it immediately. (2) The flap that covers the gap between the two French doors does not always close. I am keeping an eye on this. The frequency seems to be decreasing. (3) The black lettering over stainless steel for the ice/water/etc center is difficult to see unless the room is extremely well lit. This was an issue for which I should have been since we have experienced the same thing with our LG dryer. This has not been the case for your competitor appliances we have owned. Over all, we have been pleased with this refrigerator and would recommend it to our friends.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from social/LG

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha

May 31, 2023
Nanax2
5 out of 5 stars review

Verified Purchase

I absolutely LOVE this frog...

My frog is now almost a year old- I LOVE it more everyday- The glass door in front is perfect- the center optional drawer is great - can be dairy- freezer - wine wooler- and the craft ice- I thought - how silly - 2 ice makers- well let me tell you- try living without them now- and had a few questions how to do the app and download- wifi etc- customer service walked me through all of it- This is the best frig I have ever had- lots of inside room too- adjustable depth shelves is great as I can change as I need -not enough room to write all I love about the refrigerator- and the LG service - awesome times a million !!!

Review from lg.com
Helpful?4C2SR612US9318173558914
Jan 29, 2022
K D R
5 out of 5 stars review

Verified Purchase

Could not be happier!

[This review was collected as part of a promotion.] Love the size of this fridge- perfect counter depth but tons of space! Two ice makers- one with Craft Ice that is so fun. See through door keeps everything in the fridge hidden until you tap on it then you can see in. Door in Door is so convenient. Can’t hear this appliance at all. A must have for every updated kitchen!

Review from lg.com
Helpful?4C2SR612US9318173558914
Sep 10, 2022
Delmar25
4 out of 5 stars review

Verified Purchase

Very nice but

[This review was collected as part of a promotion.] The fridge and freezer work outstanding but I am concerned about the craft ball maker. Had problems with it 6 months into having it. LG replaced the raft maker and I’m not having problems now but I am worry about how long it will last. Technician said LG is working on improving the maker, hopefully if they have issues resolved, LG does right and replace all craft makers that have been sold

Review from lg.com
Helpful?4C2SR612US9318173558914
May 2, 2021
Soguma
5 out of 5 stars review

Verified Purchase

GREAT features

[This review was collected as part of a promotion.] I bought this 2 months ago and am so happy I did. I love Everything about it. It was a decision not made easily as it is rather pricey but after using it for 2 months I know it is worth every penny.

Review from lg.com
Helpful?4C2SR612US9318173558914
Jan 22, 2022
SaraTC
3 out of 5 stars review

Verified Purchase

Some good, some not so good

[This review was collected as part of a promotion.] Enjoyimg many of the features of my new fridge. Dont care about wifi,but no complaint. Craft ice maker quit after 3 months! Customer service gave us over to a supposed local repair company who has never returned our call! Ice maker working again.. no idea how,why? Just hoping it does not quit again as we have little faith it will be fixed and expect to be told its no longer under warranty. I know, a bit cynical, but we'll see. Right now, love the fridge!

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from LGE Social Media

Thank you for taking the time to review our product. We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane

Nov 12, 2023
Domenico74
3 out of 5 stars review

Verified Purchase

Great Features, fair price poor quality

[This review was collected as part of a promotion.] I bought this a month ago and it’s exactly what we needed. However. I have 2 LG refrigerators and the one I bought 2 years ago and had a motor fan fail. The repairman said to expect the compressor to fail also. and the 2nd repairman I talked to also said the same thing. Neither would recommend buying. LG refrigerator

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from Customer Care

We appreciate you sharing your experience with the LG refrigerator you recently purchased and finding it to be exactly what you needed. However, we also understand your concern regarding the motor fan failure on your LG refrigerator from two years ago and the warnings from repairmen about the potential compressor failure. It's disheartening when professionals advise against purchasing a certain brand based on their experiences. Your feedback is valuable to us as it allows us to gain fresh insights and explore innovative ways to enhance our services and future product developments. If you require any further assistance with your LG product, please don't hesitate to reach out to us privately on Facebook or Twitter (X) by mentioning @LGUSSupport. We would be delighted to assist you.

Jun 9, 2023
MikeM1959
5 out of 5 stars review

Verified Purchase

Awesome Refrigerator

This is a practical refrigerator with the door in door and instaview feature. The flexible drawer is a great option. The LG app is also a nice touch to check and do things without being at the refrigerator. Also, with two ice makers you never run out od ice and the craft ice does not dilute in your drink too fast. There are just too many awesome features to mention which makes this a super great refrigerator.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from LG Social.

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai

Aug 12, 2021
ShannonO
5 out of 5 stars review

Verified Purchase

Love my new LG refrigerator!!

[This review was collected as part of a promotion.] We had this refrigerator delivered and installed about 3 weeks ago and I absolutely love it! The features are great. I previously had a side by side which was fine. But now, with the french doors I feel so much more organized. I love the middle drawer which I use for deli/snacks and fruits to conveniently grab quickly. I have a new found love for cooking because I'm feeling so much more organized! With my former side by side I would forget about veggies/fruits in the bottom drawers resulting in a lot of waste. Now, I know exactly what fruits/veggies I have on-hand as they are easily visible. Love the viewing knock-knock door too! If you're debating on this fridge, don't! Just get it. You'll love it.

Review from lg.com
Helpful?4C2SR612US9318173558914
Mar 10, 2021
NV Desert Rat
5 out of 5 stars review

Verified Purchase

What I've been waiting for!

[This review was collected as part of a promotion.] Swore I would never get another top freezer/bottom fridge. Left it behind when we moved. Inherited a side by side in our new house which was even worse, trying to alternately place and find stuff in tiny little cubby holes, and no room to move anything aside in the fridge. The new French door LG has 1/2 cubic foot more space, but all the space is infinitely more useable. The convertible middle drawer is such a great feature, we can't even make up our minds whether it is to be more fridge space or more freezer. There is nothing we don't like about it, and only one improvement I could suggest: allow for finer shelf height adjustment. And I can certainly live with the shelves as is. This one is home run.

Review from lg.com
Helpful?4C2SR612US9318173558914