We are sorry you had this experience with your Febreze AIR Spray. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. It may help to know that this is typically how aerosol containers are designed. The propellant that dispenses the product is a gas. We use 100% natural nitrogen as the propellant and the nitrogen occupies the space above the liquid. The container has the proper amount of nitrogen needed to dispense the volume of liquid adequately. The weight listed on the package reflects the fill level of the liquid in the container. So we can learn more, please call us at (800) 308-3279, 9 AM — 6 PM EST, Monday – Friday.

We want you to get the experience that you'd expect from our products, Nanc. There are many tests in place so that our Quality Assurance team can make sure you get the right scent that lasts. We'd be happy to make this up to you, just give us a call at (800) 308-3279 when you have time.

Sweet Kay, Thanks for letting us know that the Febreze AIR works well for you. We're sorry you didn't get your favorite scent, but the good news is that we have a wide variety of scents and fragrances and one is bound to be perfect for you. If you have any questions, please let us know by calling (800) 308-3279.