We always want you to have an easy time getting that pleasant scent you've come to expect. There are many steps in place so that our Quality Assurance team can make sure that the scent is something you'd enjoy. We'd be happy to make this up to you, just give us a call at (800) 308-3279 when you have time.

Nonie, our Febreze AIR cans contain a nitrogen propellant that will escape if the cans are tilted upwards and downwards while spraying or if the can is shaken before use. Once the nitrogen is gone, there is no way for the product to dispense. We'd like to look at your cans more closely. When you get a moment, call us at (800) 308-3279. We're here to help you breathe happy and want to help.

This is typically how aerosol containers are designed. The propellant that dispenses the air freshener is a gas. We use 100% natural nitrogen as propellant, and the space above the liquid is occupied by the nitrogen. Please be assured that your container has the proper amount of nitrogen needed to adequately dispense the volume of liquid, as the weight listed on the package reflects the fill level of the liquid inside. That said, we always want you to be completely satisfied with your Febreze product, so to further assist you and our Quality Team, would you mind calling us at (800) 308-3279?

That's not something that we'd expect for you to experience after just getting your new purchase, Sheryl. Our quality assurance team has worked hard to make sure that you always get a product that will work right when you get it. We'd be happy to make this up to you since this wasn't what happened. Just give us a call at (800) 308-3279.