We're sorry to hear about your most recent experience as it's not what we'd expect to hear, Laura. Our Quality Assurance team take many steps to make sure that it's an easy process to spray your product. We'd love to help make this up to you just call us at (800) 308-3279 when you have time.

We're glad the AIR Freshener has eliminated odor, but we're disappointed to hear you're experiencing residue on your floor, Bee! This certainly doesn't sound like the experience we want you to have, so we hope you'll give us a call at: (800) 308-3279 to share more about this. - The Febreze Team