We always want you to have an easy time getting that pleasant scent you've come to expect. There are many steps in place so that our Quality Assurance team can make sure that the scent is something you'd enjoy. We'd be happy to make this up to you, just give us a call at (800) 308-3279 when you have time.

Our products go through thorough quality checks to ensure they always arrive ready to release freshness, Ann, and we’re sorry to hear that wasn’t the case with your recent purchase. We’d like to learn more so we can share your experience with our Quality Assurance Team and help make this right for you, please give us a call at (800) 308-3279.

Nonie, our Febreze AIR cans contain a nitrogen propellant that will escape if the cans are tilted upwards and downwards while spraying or if the can is shaken before use. Once the nitrogen is gone, there is no way for the product to dispense. We'd like to look at your cans more closely. When you get a moment, call us at (800) 308-3279. We're here to help you breathe happy and want to help.

Please know, Michael, each bottle of Febreze AIR holds 8.8 ounces of liquid. The remainder of the can is holding the propellant gas, nitrogen. Without allowing for the propellant, the liquid would have no way to move out of the can and into your space, helping you, "Breathe Happy." All aerosol cans hold invisible propellant, but our cans are clear, so you can see what's inside, others are opaque. If you'd like to talk to us about this, know we're answering calls from 9 AM to 6 PM, EST, every Monday through Friday. Our number is 1 (800) 308-3279.