KP, we want you to know that it may look like the cans of Febreze AIR are not full, but we assure you they are. Inside the can with have our fragrance liquid and the natural gas propellant we use to release the spray. Without the space for the gas, there would be no way to spray. Please give us a call at (800) 308-3279, if you have any questions or if we can help you further.

We're sad to learn your 4 pack of Febreze AIR was damaged, Roxie. This isn't what we expect, since our Quality Team is very engaged in our factories, removing any products that aren't perfect before they ship out. It would be our pleasure to help you get the 4 pack you expect, just give us a call at 1 (800) 308-3279, Monday through Friday, from 9 AM to 6 PM, EST. Our goal is to help you "Breathe Happy" and we're here to make that happen.

The last thing we want is for the AIR Freshener to be too strong, so we're sad to hear this! If you'd like to share more, so we can help further, give us a call at: (800) 308-3279 when you have a moment! - The Febreze Team

We're sorry to learn you're not getting the full benefit of your four pack of Febreze AIR Air Fresheners from Sam's Club. Please know, our Quality Team checks every package before it gets the all clear to roll out to your local store. If they don't meet our high standards, they stay with us. It's possible your cans were tilted while spraying or shaken before spraying. These actions can cause the propellant to leak. When the propellant is gone, there's nothing to help move the liquid Febreze from the can into your space. Know we're here to help with this; give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 308-3279.

We're sorry to hear that your most recent purchase wasn't what you expected, Tammy. Our Quality Assurance team takes many steps so that you get a pleasant scent. When you have time we'd love to help you find the product that's right for you. Please call us at (800) 308-3279 when you have time.