Your bathroom time should be one you enjoy, and we're sorry to learn your last pack of Charmin Ultra Soft didn't meet your expectations. Please know, all our rolls, with the exception of Jumbo Rolls, are almost 4" wide. Jumbo is 4.5" wide. If width is important to you, be sure to look for that roll size. The thickness of the tissue has not been changed, and our Quality Team assures us that every pack is checked, so that you'll get the performance all expect. We'd be happy to talk more with you about this, and help you get the best experience possible. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

We’re very sorry you’re unhappy with your purchase. We do extensive research and consumer testing to create features that we think you will love. However, we know that preferences can vary from person to person, so we really appreciate your taking the time to reach out and share your feedback on our smooth tear with us because we do value it. If you prefer our straight tear, may we suggest giving Charmin Ultra Strong or Charmin Ultra Gentle a go? They are both wonderful options and still roll out in the regular perforation you're used to. You're also welcome to give us a call if you'd like to share more about your experience with our smooth tear or have further questions or concerns. Just reach out to us M-F 9AM-6PM EST at 1-800-777-1410