We understand the frustration when you don't get the product you expected, and we appreciate you choosing Charmin. You should receive every roll of TP in the best condition, and we'd like to learn more about the product you have to ensure it meets standards. Also, we're happy to help you with the Ultra Soft Rolls you love so you can get back to enjoying the go. When you have time, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST for additional assistance.

Your feedback means a lot to us, Amy, so thank you! We made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's always a tough decision any time we make a change that may impact our consumers, but we're constantly evaluating our products and cost of materials. Our end goal is to keep providing you the highest quality toilet paper at a great value. If you'd like any assistance with your rolls, please call us at (800) 777-1410.