We're beary sorry your recent Ultra Strong Rolls felt rough, and we appreciate you letting us know, Gwen. We've upgraded these rolls with more texture for a better clean, so you use fewer sheets, and we shut down our manufacturing lines to ensure we roll out a superior product. We want to help with this and review your product details to share with the Bears in Quality so we can improve. For further assistance, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're sorry you didn't like the size of your Charmin Ultra Strong Rolls, Natasha. We upgraded our products with a thicker texture to clean more mess so you use less, and we have strict controls in place to ensure they meet the standard requirements. Your feedback means a lot to us, and we're sharing how you feel with the product team. We want to learn more from you to see how we can improve our products and assist with this purchase. Call us Monday - Friday between 9 a.m. and 6 p.m. EST at (800) 777-1410 to discuss your experience further._