Helping you enjoy the go with Charmin is our goal, Marie, and we're sorry to hear that's not your experience. We roll our products through strict quality controls to ensure our beary best reaches you, and since you received something not up to quality, we want to help! Please give us a call at 1-800-777-1410, so we can help further. We're available to take your call Monday-Friday from 9am-6pm EST.

We had hoped you would have a mega strong experience with this toilet paper. We're sorry that you weren't as impressed with it as we had hoped you would, and we'd love to learn more about what our toilet paper can do better to improve your future uses. Please call us at 800-777-1410.