We're sorry to hear this, Susan, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-1410.

Every square on every roll of Charmin Ultra Soft is 3.92" X 4.0". The only exception is our Jumbo Roll, which is currently only sold at Club Stores. The squares on Jumbo Rolls are 4.2" X 4.5". We hope you're able to find the size that you're missing soon. Give Walmart a call, and ask them if they can order Jumbo Rolls for you. Their number is 1-800-925-6278.

Your feedback means a lot to us, Deborah. We take the value of our products and loyalty of our users seriously. We are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more 'gos' per roll and change the roll even less often!