We're sorry to hear that a loyal Charmin fan like you is feeling disappointed, Mary. We can assure you that our Ultra Strong goes through strict quality checks to ensure that you can use it with ease. We'd also like to mention that we haven't made any recent changes to this toilet paper. So that we can look into this further for you, please give us a call at (800) 777-1410 when you have a chance.

Alysia, we're sorry to hear you're unhappy with your Charmin Ultra Strong. Please know, we have many quality checks in place to ensure our products reach you in top condition. So we can learn more about your experience and help you further, please give us a call at (800) 777-1410.