We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your Charmin. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-1410.

Thanks, Dennis, for sharing this frustration with us. Because of the hard work of our Quality Team, we're confident your rolls meet the standards we have for the version you purchased. It's possible your previous pack was a different style of tissue, as we do have a couple different widths and types of tissue available. We'd be happy to talk further about this, and make sure everything you've purchased is as it should be. Please call us at your convenience any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.