We're sorry to hear that you feel this way, Ken. We do value feedback such as this, and your comments will be shared with the rest of our team. As well, we can assure you that our toilet paper goes through strict quality checks to ensure that it reaches you in the best possible condition. We'd like to mention that we haven't made any recently changes to the width of our rolls. We'd be happy to look into this further for you, so please give us a call at (800) 777-1410 when you're able.

We're sorry you're not pleased with the recent Ultra Strong Rolls, Karita. We appreciate your feedback and will be sharing this with our team to see how we can improve. Please know that our tp was upgraded to provide a thicker texture so you clean more with fewer sheets, and we're hoping to bring more features our consumers will love. If you'd like to discuss your experience further or have questions, give us a call at 1-800-777-1410, M-F, 9 AM to 6 PM EST, to talk more.