We're sorry to hear that you feel this way, Ken. We do value feedback such as this, and your comments will be shared with the rest of our team. As well, we can assure you that our toilet paper goes through strict quality checks to ensure that it reaches you in the best possible condition. We'd like to mention that we haven't made any recently changes to the width of our rolls. We'd be happy to look into this further for you, so please give us a call at (800) 777-1410 when you're able.