Hi Df1234 — thanks for sharing your experience. We’re glad to hear the Apple Watch SE (3rd gen) is a good fit conceptually for your child, but we’re sorry the cellular connection hasn’t been reliable. We know that defeats the purpose when it’s being used instead of a phone. For NumberSync watches, connectivity can be impacted by coverage, watch settings, or how it’s paired to the account. A few quick things to check: Make sure the watch has cellular activated and is properly linked via NumberSync Keep watchOS up to date Restart both the watch and the paired iPhone Confirm coverage in your area, as watches rely solely on LTE when away from Wi‑Fi We’d love to help make this more dependable. Please contact us at https://www.att.com/get-support/?source=ILC309046520 so our team can review the line, settings, and network coverage to help improve the connection. We appreciate you choosing AT&T—and thanks for trusting us with something this important 💙

Thank you for taking the time to share your experience with us, Shelia. We’re sorry to hear that your new Apple Watch SE isn’t meeting your expectations when it comes to battery life. After upgrading from an older watch, it’s understandable that you were hoping for a noticeable improvement, and we know how disappointing it can feel to charge a device more often than expected. Before assuming the battery is defective, here are a few quick steps that may help improve performance: 1️⃣Check for software updates: Go to the Watch app on your iPhone, then General and Software Update. New updates often include battery optimizations. 2️⃣Review background activity: Apps running in the background can drain the battery. In the Watch app, go to General and Background App Refresh to turn off anything you don’t need. 3️⃣Adjust display settings: Lowering brightness or shortening the Wake Duration can help extend battery life. 4️⃣Turn off features you don’t use: Things like "Always On Display", continuous heart rate tracking, or cellular connectivity can use more power. Disabling unused features can make a noticeable difference. 5️⃣Restart your watch: A simple restart can clear temporary glitches that may affect battery performance. 6️⃣Check battery health: On your watch, go to Settings, Battery, then Battery Health to see if the battery is performing normally. If you’ve tried these steps and the battery still drains quickly, we recommend visiting an Apple Store or an AT&T location so a specialist can take a closer look. You deserve a device that works the way you expect. Thank you again for sharing your feedback. We appreciate the opportunity to support you. 💙

Hey Cassie, we understand that your new Apple Watch SE 3 hasn’t met your expectations, especially regarding battery life and features. We understand how important it is for your device to keep up with your daily needs, and it’s disappointing to hear this hasn’t been your experience. Battery performance can vary depending on settings, usage, and background activity, and there may be adjustments we can suggest to help extend the time between charges. We’d love the chance to learn more about your usage and see if we can help improve your experience. Thank you for taking the time to share your thoughts. Here are also few steps you can try to increase the battery life for your Apple Watch: ⁠Enable Low Power Mode: This feature reduces background sensors, disables the Always-On display, and limits network activity. To enable it, press the side button to open Control Center, tap the battery percentage, and turn on Low Power Mode. You can also schedule it to turn off after a certain period. 2. Turn Off Always On Display: This feature can be turned off to save battery life. Go to Settings > Display & Brightness > Always On, and toggle it off. 3. Disable Background App Refresh: Prevent apps from refreshing in the background to save battery. Go to Settings > General > Background App Refresh, and turn it off. 4.Adjust Brightness: Lower the screen brightness to reduce idle power consumption 5. Manage Notifications and Haptics: Reduce notifications and haptic feedback to conserve battery. 6.Optimize Charging and Battery Health: Use the optimized charging feature to reduce the time your watch stays at full charge, slowing down battery aging