We are so glad to hear how much you are loving your new Apple Watch 11. Congratulations on your incredible health journey. What an amazing achievement! We are so happy that this watch is serving as a great alternative to help you track your steps and monitor your health information as you continue your wellness path. Thank you so much for taking the time to share your wonderful story!

Hi Briana. We are sorry to hear that your new Apple Watch Series 11 is not running as expected. We understand how disappointing it is when a new device stops working right out of the box, and we apologize for this trouble. At AT&T, we are dedicated to providing excellent service and support. We want to check your account status and explore the best options to get your watch working properly. To get started, please fill out our secure support form: 🔗https://www.att.com/get-support/ For the fastest assistance, you can also send a DM to our official channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.

Thank you for your fantastic review of the Apple Watch Series 11. We are happy to hear how much you love your new watch and that you are enjoying the true freedom of leaving your phone behind while staying fully connected. Providing that seamless, untethered cellular experience is exactly what we aim for with our wearable devices. Thank you for sharing your positive experience with us! 💙

We hear your frustration and completely agree that a brand-new watch freezing up and missing calls is unacceptable. Your watch should make staying connected easier, but software syncing issues or an outdated operating system can often cause these problems. Please reach out to us as soon as possible if you have any questions or need help. We are available through any of our official social media channels. 📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att 📞 800‑331‑0500 (or dial 611 from your AT&T phone)