Hi, thank you for your honest feedback. We are deeply sorry for the technical problems experienced with your watch. We understand that having a new device malfunctioning can be frustrating and can negatively impact your experience. We would love to offer you assistance and have more information about the technical issues that steamed from the watch. If you wish you can fill out this form with clear details about why the watch doesn't meet your needs. https://www.att.com/get-support/ Furthermore you can also visit Apple Support for tailored recommendations and hands‑on troubleshooting steps that can help turn this experience around for you. https://support.apple.com/ We appreciate customers like you who provide valuable feedback that never goes unnoticed and helps us continue improving.

Hi there, Jilian. We’re so sorry to hear your Apple Watch Series 11 is having trouble staying connected to the cellular network. We know how important it is to stay reachable, even when your phone isn’t nearby, and this is not the situation we want you to experience. To help with the disconnection, try these tips: -Toggle Airplane Mode: Swipe up to open Control Center, turn on Airplane Mode for 15 seconds, and then turn it back off to force a reconnection. -Update Software: Ensure both your iPhone and Apple Watch are running the latest versions of iOS and watchOS 26. -Restart Both Devices: Power off both your iPhone and Apple Watch, then turn them back on. This can clear temporary software glitches. -Check Carrier Settings: On your iPhone, go to Settings > General > About. If a carrier settings update is available, a prompt will appear to install it. If the issues persist, AT&T Support can also help review your network connection: AT&T Wireless Support: 📞 800‑331‑0500 (or dial 611 from your AT&T phone) 🔗 https://www.att.com/support We appreciate you taking the time to leave a review and share your experience.