Hi there, we’re sorry the setup has been frustrating, especially when this is meant to keep your kid connected and safe. Let’s go over a few quick things that usually fix Find My and setup issues. Quick troubleshooting to try at home Confirm Family Setup: The watch must be set up as “For a Family Member” (not paired like an adult watch). Location Services ON (iPhone): Settings > Privacy & Security > Location Services > ON Enable Find My: Settings > [your name] > Find My > ON Make sure the watch appears in the Find My app. Check permissions: Settings > Privacy & Security > Location Services > Find My → set to While Using (or Always, if available). Restart both devices: Power off the iPhone and Apple Watch, then turn them back on. Update software: Make sure both iOS and watchOS are fully up to date. Still need help? These teams can assist AT&T Support (cellular line & NumberSync): 📞 800‑331‑0500 🌐 https://www.att.com/get-support/?source=ILC309046520 Apple Support (Watch setup, Family Setup & Find My): 📞 800‑275‑2273 🌐 https://support.apple.com Once everything’s set up correctly, the experience should be much smoother. We appreciate you sharing your feedback and giving us the chance to help.

We appreciate you taking the time to share your feedback with us, Monica. We’re sorry to hear that your experience with ordering the Apple Watch SE 3 for in‑store pickup didn’t meet your expectations. We know how important a smooth and timely order process is, and we never want our customers to feel frustrated. We’re here to help make this right. If you’re open to it and have further concerns, we’d be glad to review each of them and explore options to improve your experience moving forward. In order to get a more personalized assistance, you can contact AT&T at: 📞 800‑331‑0500 (or dial 611 from your AT&T phone) 🔗 https://www.att.com/support/wireless Thank you for choosing AT&T, we value you as our customer and we will do everything possible to make it right next time when you order again.