Hi, thank you for your honest feedback. We are deeply sorry for the technical problems experienced with your watch. We understand that having a new device malfunctioning can be frustrating and can negatively impact your experience. We would love to offer you assistance and have more information about the technical issues that steamed from the watch. If you wish you can fill out this form with clear details about why the watch doesn't meet your needs. https://www.att.com/get-support/ Furthermore you can also visit Apple Support for tailored recommendations and hands‑on troubleshooting steps that can help turn this experience around for you. https://support.apple.com/ We appreciate customers like you who provide valuable feedback that never goes unnoticed and helps us continue improving.