Hi there, Jilian. We’re so sorry to hear your Apple Watch Series 11 is having trouble staying connected to the cellular network. We know how important it is to stay reachable, even when your phone isn’t nearby, and this is not the situation we want you to experience. To help with the disconnection, try these tips: -Toggle Airplane Mode: Swipe up to open Control Center, turn on Airplane Mode for 15 seconds, and then turn it back off to force a reconnection. -Update Software: Ensure both your iPhone and Apple Watch are running the latest versions of iOS and watchOS 26. -Restart Both Devices: Power off both your iPhone and Apple Watch, then turn them back on. This can clear temporary software glitches. -Check Carrier Settings: On your iPhone, go to Settings > General > About. If a carrier settings update is available, a prompt will appear to install it. If the issues persist, AT&T Support can also help review your network connection: AT&T Wireless Support: 📞 800‑331‑0500 (or dial 611 from your AT&T phone) 🔗 https://www.att.com/support We appreciate you taking the time to leave a review and share your experience.

Hi, Robin! We're thrilled that you love the size of your new Apple Watch Series 11. There's nothing better than a device that fits your lifestyle and works perfectly right out of the box! If you ever need one-on-one help, please send us a DM on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We are always here for you. Thank you for being part of our AT&T family!