The customer service agent was so helpful! When my brand-new Nutribullet was giving off a slight heated rubber smell, I could to see if I should get it checked out. Imagine my surprise when the agent said that the entire motor unit would be replaced, at no cost to me. The replacement will be sent via FedEx. He also gave me tips for best results with the Nutribullet and also walked me through the website, especially the search engine that allows you to search recipes for specific ailments! Overall, a really satisfying and educational

My daughter gave me the 900 pro for a gift over 3 years ago. It quit working & just would like the base & blade as all the attachments are in perfect condition. I used it twice or three times a week & want to order base & blade! It is a key component to my health!

I am a Registered Nurse and a vegetarian we have had our NutriBullet over 2 years we use it daily to make protein drinks with vegetables and fruit, no problems. It is wonderful we really like it. People who complain about the product must abuse it by overfilling or taking mixing cup off before motor stops

Bought just over two years ago and only used about a dozen times before it started to give off a faint burning smell when blending. Not long afterwards it suddenly stopped working altogether. Couldn't get a refund/replacement, as it was outside of the warranty period. Advice from Nutribullet's Customer Services was: 'Buy a new one'. Err no thanks! Expensive mistake, do not recommend.

The Nutra machine are great , makes good product but there is design defect because these most of machine after many use start to leak from bottom or leak at gasket. After many uses I have bought new one again but this has to be fixed if this machine need success.

A great product when it works. I have had 2 in three years and both times they have stopped working within a year. Food bought wasted not acceptable. You have to pack it up and send it via the Post Office, no courier service with High Street TV. Totally inconvenient

I received this as a Christmas present to replace an old cheap blender. I use this product everyday and it works well. But, the big downside is that it tends to be very finicky when it comes to blending things other than nutriblasts. For example I like to make banana nice cream and even after thawing the bananas in the microwave and adding liquid I still experience trouble. I think that this product is great if you only plan on using it for nutriblasts but, if you want a more diverse product I suggest splurging on a blender than can suit your needs.

I’ve only had this for about 6 months and this morning was the final run. It started smoking and I’m guessing the motor burned up. It’s been getting progressively louder - to the point that it hurt my ears! I had high hopes for this product but won’t be buying another one. Time to look for a new brand.

I got this about a month ago. I was replacing a magic bullet I had used for years. This is a good blender. A few things to be aware of, the cup of this blender is much bigger than that of a magic bullet or even most cps/water bottles. That means when I take it to work each day it is much larger to take with me. Also the travel lid on it means that I don't have a handle so dropping is much more common. The other thing I immediately noticed was that I was expecting a super smooth, things don't get stuck in my teeth kind of smooth, and it was more of a, there will be visible flecks of chia seed, kale leaves or blueberry skins, but it is definitely drinkable.

I have a Nutri Bullet RX because I mke a lot of soups and smoothies when I thought it was'nt working anymore I purchased the NutriBullet 600W. Needless to say after I received the 600W my RX started back working so now I have two one is for backup. I love my Nutri Bullets.