Hi NautilusPIMP, We are elated to hear that you find your 98-inch Sony BRAVIA 5 "unbelievable" and that everything about the TV itself is perfect, leading to a five-star rating! We are thrilled that the TV's performance and quality are truly outstanding. However, we sincerely apologize that the included remote control was disappointing. We appreciate you sharing your detailed and honest feedback about the size, lack of backlighting, and missing dedicated keys. We have noted your comments and will certainly be sharing your concerns about the included remote with our Product Development Team for their review and consideration in future accessory designs. Thank you for choosing Sony! Regards, Dominick

Hi CRSU, It brings us great satisfaction to hear that your BRAVIA 5 is providing such a wonderful picture for your movies, football, and daily viewing. While we understand the setup took a bit of effort, we are delighted that you are now loving the results of your new TV. We really appreciate you being part of the Sony family. Regards, Dominick

Thank You for the Fantastic Review, Willow1003! We are absolutely thrilled to hear that your new K-65XR50C television was a gift and that you are enjoying it so much! It is incredibly rewarding to know that the quality of the picture is making such a positive impression. We put a tremendous amount of effort into delivering the clear, vibrant, and stunning images you expect from a premium Sony TV, and we are delighted that it shines through in your viewing experience. Thank you again for sharing your feedback and for making Sony a part of your home! Best regards, Gus, Sony Social Media Team

Hi there, Thank you for taking the time to share your positive feedback about your new Sony TV! We're truly delighted to hear that you're having such a great experience. We design our TVs to deliver outstanding performance and user satisfaction, so it's wonderful to know we've met your expectations. Enjoy your viewing! Thanks for choosing Sony, have an amazing day! DiegoV, Sony North America Customer Support

Hi glee820_1790! Thank you for sharing your experience with the BRAVIA 5! We are truly honored to hear that you found it easy to set up and use. It's fantastic to know that the quality fulfill your needs and that you’re satisfied with its smart features and reliable connectivity. Our BRAVIA 5 TVs are designed to deliver stunning picture quality and seamless performance, making them a great choice for everyday viewing. Thanks for choosing Sony! Best regards, Estefany

Hi j0anna98_2767, thank you for your feedback! It brings us great joy to hear how much you’re enjoying our Sony BRAVIA 5. This model truly stands out with its Mini LED technology, delivering vibrant colors and sharp details that elevate your viewing experience. Plus, the seamless integration with Google TV makes streaming your favorite content incredibly easy. Thanks for choosing Sony! Best regards, Estefany

Hi Vaibs67, It's great to hear that you find the Sony BRAVIA 5 to be an excellent TV with good technology, and we sincerely appreciate you taking the time to leave a 4-star review! We also want to address your concern regarding the external hard drive immediately. We apologize for any confusion, but we are happy to confirm that the BRAVIA 5 absolutely supports external hard drives for media playback! It sounds like the issue you encountered may be related to the drive's formatting or its power draw exceeding the USB port's output. For future reference, the BRAVIA 5 officially supports external hard drives that use the following specifications: Supported File Systems: FAT32, exFAT, and NTFS Maximum Drive Size: FAT32: Up to 2TB exFAT and NTFS: Up to 32TB If your current external hard drive is formatted outside of these systems or exceeds the size limits, that would explain the connection issue. For a full breakdown of compatible hard drive requirements and additional troubleshooting steps, you can visit: https://www.sony.com/electronics/support/articles/00148248 We hope this clarifies the situation and helps you get your hard drive connected so you can enjoy all your media! Thanks for choosing Sony! Regards, Dominick

Hi RandyW, We are sorry for the trouble you experienced with the remote during setup, though we are glad to hear it is now working. We recommend checking for a TV firmware update to ensure the Bluetooth connection remains stable and prevents this from happening again. If the remote begins to act up or lag in the future, please contact one of our technicians so we can help you further: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliab

Hello Mr Rob, Thank you for considering Sony products. We sincerely apologize for the frustrating experience you’ve had with setting up your K-55XR50 TV and the issues with the remote and TV recognition. We also apologize for the inconvenience you experienced with the dealer and the delays in getting the support and replacement remote you needed. This is certainly not up to the quality standards we strive for. We appreciate you taking the time to share your feedback. Please rest assured that we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products and service. Best regards, -Fred

Hi Shari26, Thank you for sharing your experience! We understand how disappointing it is to invest in a premium display and not see the clarity you expect, especially after the effort of wall-mounting it. We want to ensure you are getting the stunning, high-clarity picture that our BRAVIA displays are known for. Because an 85-inch screen provides such an immersive and large-scale image, the quality of the incoming signal is the most important factor. When standard definition content is scaled up to this size, pixels can become more visible. To help ensure you are getting the best possible picture, we recommend the following steps: 1. Source Resolution: Please verify that the content you are viewing is specifically labeled as 4K or UHD. On a screen of this magnitude, true 4K content will look significantly sharper and more detailed than standard high definition. 2. Input Testing: We suggest testing various sources, such as a 4K Blu-ray player, a 4K cable box, or different streaming apps, to see how the processor handles different high-quality signals. 3. Connection Strength: Streaming 4K video requires a high-speed, consistent internet connection. To maintain the highest resolution without drops in quality, we recommend keeping the TV within 25 feet of your router or using a wired Ethernet connection for maximum stability. If you have explored these steps and would like further assistance, our technical support team is available to perform a remote diagnostic to ensure everything is performing perfectly: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for considering Sony! Regards, Dominick