Vehicle rides better with these new tires .

Very disappointed with my experience purchasing tires from Sam’s Club. The tires themselves were a major disappointment. Shortly after having them installed on my vehicle, I started experiencing a vibration at highway speeds. I had the tires balanced 6 times between Sam’s Club and other tire shops, including a road force balance, and the issue was never resolved. After months of trying to get the problem fixed, I replaced them with a different tire model from a different tire shop and the vibration was completely gone. At that point, it was clear the issue was with the original tire quality. What was even more frustrating was the customer service experience with Sam’s Club. Every time I called, I was routed to a call center, and it was extremely difficult to get connected with someone who could actually help. Sometimes, even the call center employee couldn’t get through. Instead of working toward a reasonable solution after multiple attempts to fix the vibration, I was asked to provide more documentation and go through additional steps. I understand issues can happen with products, but what matters is how a company stands behind them. Unfortunately, based on my experience, I will not purchase tires from Sam’s Club again.