Dear Mamanila, Thank you for your comment. We certainly understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing difficulty using the touchpad. It is a smart device, allow some time to get used to the multi-touch function of the pad. To improve the touchpad responsiveness and stability, ensure the Windows, chipset and touchpad drivers are up to date. Updates for this laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-14-x1404/helpdesk_download?model2Name=X1404VAP. Additionally, if you are accessing web applications, check if this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty