Hi Nurse514, Thank you for sharing your experience. If your TV is having trouble connecting to Wi-Fi, try the following steps: 1. Keep the TV within 50 feet of your modem or router and reduce interference from other devices or walls. 2. Power cycle your TV and router by unplugging both for 30 seconds, then plugging them back in. 3. If you're using an Ethernet cable, verify it's functional. If using Wi-Fi, move the router closer to the TV. 4. Run a Smart Hub Connection Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test 5. Also check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi 6. If the issue persists, consider a factory reset: Settings > All Settings > General & Privacy > Reset > Factory Data Reset If you still need help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor