We're sorry to hear you aren't a fan of the Wicked scent. We'd like to find a Downy you enjoy, so when you have a minute, please get in touch with us at (800) 688-7638.

Thank you for sharing that your Gain Wicked scent booster Beads were only half full, Angela. Our Gain products are put through rigorous quality tests to ensure they're filled to the weight stated on the packaging, and wouldn't expect this. We'd like to look into this further, and would appreciate you giving us a call at (800) 888-4246.

HI Abigayle! Thank you for reaching out regarding your experience with the Gain Beads container. I understand how disappointing it can be to find that the bottle appears to be less than full, and I appreciate you bringing this to our attention.<br /><br />I want to assure you that we have strict quality controls in place, and it is unusual for a package to leave our manufacturing plant with less than the proper amount of product. The bottles are designed to not be filled to the top to leave air space for pouring. The extra space at the top of the bottle is necessary to help with pouring. Without this air space, pouring the product could become messy and lead to spills.<br /><br />We take quality very seriously, and your feedback is invaluable to us. If you continue to have concerns about the product you received, I encourage you to contact our service team directly at (800) 888-4246. They will be able to assist you further and ensure that your concerns are addressed.<br /><br />Thank you for your understanding, and we appreciate your support of our products.