We are sorry to hear about your experience, Nita. Please know all Member's Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Here are a few tips for you to clean this set. 1) Always let the cookware cool down to room temperature before hand washing. 2) For any food residues, simply boil some water with vinegar for 4 or 5 minutes. Then wash and rinse as usual. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., as they will seriously damage the non-stick coating and deteriorate the finish. 4) After washing, dry immediately each piece with a dry cloth or paper towel to prevent lime scale formation. Please refer to the instruction manual for more details.

We're are sorry to hear you've had a bad experience with the pans, Lucy. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need further assistance.

We are sorry to learn about your experience, Clint. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, 1) Use it on low to medium heat consistently. 2) Ensure it cools to room temperature before washing. 3) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 4) Be careful when moving the pots, pans and lids. If you are still unhappy, please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for your feedback.About the maintaining ,we also have some tips on instruction manual, sometimes Thermal Shock may also cause the chipping and try to allow the cookware to cool to room temperature. But because of your review and feedback, our team has the opportunity to further look into areas that may require attention or improvement. Thank you.