My son has been using this lunchbox for about a month at school. I noticed an issue with the lunchbox and messaged customer support just for some help on how I could just fix the lunchbox without replacing it. I received a quick reply with some tips and tricks to try to resolve the issue. Unfortunately, it didn’t work. However, I was pleasantly surprised to have been offered a free replacement, which would be received in just a few business days. The customer support staff really went above and beyond to resolve the issue! My son loves this lunchbox because it has fun compartments, a fun design, and it doesn’t spill! Highly recommend both the product and the company.

I bought the dinosaur backpack and bento kids print lunch box together for my toddler son after searching for several options online. The features I really like are compartments for portion control, leak proof design and the cute prints. Unfortunately the compartment developed a crack, however the bentgo customer service is awesome and prompt and they processed a replacement within minutes of reaching out to them. I would surely recommend this product and the company that stands behind its products.

I phoned in today because I dropped one of the daycare children's tray that goes in the Bentgo box. The tray chipped and I called in to ask how long a replacement would take to be shipped. Nicholas was beyond kind and understanding and offered to get a replacement sent out right away. As this is an item that belongs to one of my client's children, it eased my mind that I can tell the parent that I have taken care of the situation and she will see a replacement shortly. Thank you, thank you!!

I love this lunchbox! I haven’t found anything else like it! Make sure you clean the seals every day and dry them really well. Otherwise they’ll get mold and it will be impossible to remove. Other than that I highly recommend it. The customer service and the warranty is also unbeatable.

I bought this item back in January of this year. I have multiple Be tho boxes for my children that they bring to school. All of which are washed the same way. This one has started to get mild that is growing on the inside top portion of the box. I tried to get this mold removed but it will not come off. This Bentgo box does not sit with water inside of it or anything to cause this to happen.

I bought this for my kids. I love the style and the quality of the box overall is good. The tray is very conveniente for a mom with toddlers and young children. It is sealed proof and does not break easily. The only issue is that mold builds up on the rubber and it is sometimes not easy to removed. I wash and dry daily and still mold grew up there. I did use vinegar and some bleach to clean but still there. Reached to customer service and they replace it. Customer service was a very positive experience. Washing the bottom part of the tray and drying it is challenging and brush is needed to make sure it is well clean. I share feedback with Bentgo and they are working on improving their design.

This is a super cute lunch box that’s my daughter loves, it has 5 compartments and it’s great for the kids to bring lunch to school, the only downside is that once you wash it. You have to make sure you air dry the container, if you put away it will grow mold on the rubbber part of the lid

My daughter received the lunch bag as a birthday gift and she absolutely adored the pattern and the color. The bag was big enough for a lunch box plus a small juice box, and it also had a side pocket for water bottle. My daughter loved it so much we also got matching ice packs few weeks later. After using it for less than 6 months, one of the seams on the handle started to fray. I contacted Bentgo customer service and the rep was really nice and responsive. The rep replied within 48 hours after I sent the email, honored the warranty without a hassle, and agreed to send a new lunch bag. I had a great experience with the products and Bentgo customer service. I would highly recommend it!

My daughter has used this lunch box for 1 school year now, she is in preschool and can open and close this lunch box herself! She loves the fun prints. One of latches did end up breaking but customer service was helpful in replacing it for me quickly!

I really like these and my daughter loves the fun prints. I do wish these had a built in chill pack. I have also found when I put the tray in the dishwasher the bottom holds a lot of water, when the dishwasher is done I still have to put them flipped over on a drying rack. Still great product but prefer the chill ones a little more.