We ordered the puppy lunch box. My daughter was disappointed when we received the fairy lunch box instead. I emailed bentgo and their costumer service was excellent. We got a quick response and we had the correct lunch box within a few days! My daughter loves her new puppy bentgo lunch box!

The box was way sturdier than I had imagined it would be. The print is gorgeous and the seal works like magic to keep everything inside. The box arrived beautifully packaged. However, it arrived to my PO Box after the posted delivery date & time. I was reassured by customer service via email & over the phone, and received my package the next day. I will absolutely repurchase!

Such a terrific lunchbox. My child loves the prints, the number of sections and sizes of sections are great, and each section stays airtight and keeps food from spilling between sections (even semi-liquids). I have two of this style and am buying snack boxes next. ;-)

Reliable as advertised. Shipping time is not. The product itself is leak free and easy to clean. My only qualm is the website said ships within 24hours if purchased before 2pm CST, which I did, and I paid extra for shipping. I didn’t receive lunch box until 10 days later. Outside of shipping & delivery, I’m very happy with quality of this product.

Great concept but too small and not able to keep food cool very well. Still use it bc my child wants to use what the other kids are using. End up having to pack bento box inside another lunch box to add protein bars and ice pack to keep bento box cool

Fantastic lunch option for my preschooler. It allows him to be completely self-sufficient when it comes to snack/lunch. It also cuts down on cleaning in the evening since everything is in one container. Love these so much from both a mom and an elementary teacher perspective.

Love everything about this lunch bag, the only problem I found was the small bit of fabric on the inside seam has grown black mold on parts of it. I have not soaked it at all just lightly cleaned the inside lining as needed. Aside from that issue I love the pockets and cup holder!

I ordered two Bentgo Kids Boxes and it makes prepping my kid's lunch so much easier. I personally don't put it in the dishwasher just to make sure it continues to seal as tightly as the day I bought it. We've had the boxes for about 6 weeks and they are still going strong after daily use!

5 star for the product itself, 1 star for customer service. This is my 3rd bentgo box and prefer it over other brands because of its durability. I’ve never had an issue shipping before (ordered from Amazon), but this time I ordered through the company itself. It said my box was delivered (via the tracking #), but it wasn’t. So I tried to submit a claim with UPS and the tracking link said I had to go through USPS, so I tried to submit a claim there and they said I had to go through UPS. I finally got through to UPS and they said a manager would be calling me (they never did). In the meantime, I emailed bentgo, not once, not twice, but 3x as I needed this for my daughter’s school lunch since school was about to start. I also reached out to Bentgo via Facebook messenger and it took almost a week for Bentgo to respond to either email or message. In the end, UPS figured it out and got it to me 2 days later, but the delay in response was really disappointing and as a consumer, I feel I went above and beyond to get my purchase to me, but it took forever for the company to even reach out. I didn’t even bother responding to the email once they finally responded. So, I’ll most likely continue using the product, but I’ll never order through Bentgo again.

While this lunch box is on the larger side, my daughter loves the puppy design, and we can fit a variety of lunch options or containers inside. I don’t expect it to fit in her backpack when the backpack is full of books, but she can clip on to the front or just carry with the strap.