Hi Allison, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Prints Lunch Bag ripping. We understand how frustrating this must be, and we want to make it right. This lunch bag is backed by Bentgo's industry leading 2-year warranty. Please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi Momofone, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Water Bottle leaking. This water bottle is backed by Bentgo's industry leading 2 year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support

Hi E, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Water Bottle leaking. We understand how frustrating this must be, and we want to make it right. This product is backed by our industry-leading 2-year warranty. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you promptly and ensure your satisfaction. To help you get the most out of your water bottle, here are some tips and best practices: -Ensure a Tight Seal: Make sure the lid is properly aligned and tightly secured to prevent leaks. Avoid over-tightening, as this could affect the bottle’s performance. -Cleaning and Maintenance: Regularly clean all parts of the bottle, including the lid and straw, using warm soapy water. A bottle brush is ideal for reaching all areas. -Proper Filling: Avoid filling the bottle to the brim. Leave a small gap at the top to prevent liquid from spilling when the lid is closed. Your satisfaction is very important to us, and we’re committed to providing a positive experience with Bentgo. Please don’t hesitate to reach out so we can assist further. Thank you, Jessica Bentgo Support Customer Service

Hi DinoMom, Thank you for sharing this experience on the Bentgo Kids Prints Lunch Bag. We’re so glad your 6-year-old loved the design, but we’re disappointed to hear about the zipper issue. We’d love to help resolve this under our warranty and make sure you have a bag that works the way it should. Please reach out to us at support@bentgo.com or 714-668-0300, and we’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support