The mattress is very well constructed and high quality. The smell these type of mattresses usually have was not an issue with this mattress, extremely low odor! The issue I had was that it was too firm for me. I was given very responsive Customer Service and GhostBed truly follows through with their 101 night trial. I want to make sure you understand the policy requires 30 night minimum to give your body time to adjust, and the mattress time to soften fully. I was still uncomfortable after the 30 days. GhostBed sent a mattress topper to help, but it still was not enough. GhostBed worked with me and offered the full refund or the option to swap for a different model. I chose to swap for the Nature's Sleep GhostBed Performance! It is a hybrid, just like the 3D Matrix. Very plush and much better for someone with the back, hip and arthritis issues I have. Just waiting for the donation company to come pick up the other mattress. Very happy with the Customer Service I received. Be aware that the 101 night trial only applies to the original mattress purchased, not to the one you swap for, if you go that route.

I’ve done a lot of reviews on beds, and was hesitant in purchasing a bed in a box. I am so glad I went ahead and bought it! I used to wake up sluggish, and my body was achy, now, I wake refreshed! Unboxing was simple, it was delivered when expected. It’s been a month and so far, No complaints!!

First off this bed is very comfortable but I really don’t feel like I sleep any cooler reason for 4 stars. I am premenopausal so it’s probably not the bed it’s most likely me. Now for my favorite part the adjustable base, this thing is fantastic and affordable compared to other mattress companies ( love the massage feature) Be warned the thing is heavy so if you live alone have someone help you. As far as customer service goes I can’t answer that as I didn’t have to deal with them as I am a very satisfied customer.

Gave up my sleep number for this ghost bed..never looking back! It has increased my sleep quality by leaps and bounds! Not only do I sleep better but, it has reduced my sciatic back pain by about 80% if you are on the fence on buying this bed, jump off and into this super comfortable, body cradling mattress!

I did quite a bit of research before choosing this mattress, as I wanted to replace a Tempur-Pedic set that I purchased in 2006. Based upon what I found out, I selected the LUXE model, and I'm sure glad that I did. I am a side sleeper, and my sleep has improved greatly. I can definitely recommend this mattress.

I slept on a ghost bed while on vacation in Phoenix. I had the best sleep I’ve had for a long time. I’m a nurse and when I came back, I ordered one and have had many restful sleeps. The pillows are fabulous also. I gave the weighted blanket to my son’s family because I do not want to be too warm. They love it!

Being a 66 year old shift worker takes a toll on my ability to sleep, my new bed with the adjustable base is working well so far, have used it two weeks now. I had tried two other mattresses and returned them, the firmness of the LUXE seems to help with the lower back pain. My wife of 69 likes to sleep with her head up a little and puts the vibrator on when she can't sleep. When my back hurts I go to zero gravity, turn my Sunbeam heated mattress pad on high and put the vibrators on, it helps a lot and after 20 minutes I'm back on my side (side sleeper). My wife is also using the Ghost pillow. Our bed is two XL twins so we can control our own sides. I think this bed will be staying here. Whatever you decide for a mattress GET AN ADJUSTABLE FRAME.

This bed is much more firm that i anticipated. But in a good way. Id give it a 8/10 firmness which is better for my bed. I get full nights of sleep and it doesn't get warm at all and i used to always wake constantly with my other memory foam bed. This isnt a marshmallow bed. I initially woke up stiff but i have compressed discs and collapsed discs in addition to stenosis. This can help. I wish i pulled the trigger sooner on this.

I purchased the LUXE and it was actually a pretty stiff mattress. I ended up purchasing a 3 inch gel padding along with a down topper. It's now way softer and sink in more. I also ordered the pillows and all-in-one foundation which all shipped at different times which was inconvenient. I think the price of the mattress should be way lower considering I didn't notice anything different from my old mattress besides it's all foam. It's also very heavy.

Overall, I LOVE this bed. I bought it based on a referral my friend gave. Her husband had done extensive research before purchasing a Ghost bed. To note, they love it. Initially they tried a Tuft & Needle which they found too hard. We received the bed the first week in December so it is still fairly new to us. The biggest benefit is I find once I put my head down I am out faster then I have ever fallen asleep on any bed, I wake up feeling rested. I am not disturbed if my husband turns or moves about at night. The only reason I am deducting a star is I find I have some lower back pains and some nights I find I wake up a little achy, I am not sure if this is just me or that the bed does not give enough for side sleepers, there is the chance that it does not relieve pressure points as well as I would like. It is still new to us and Ghost said it takes some time to get used to. I do think I need to re-evaluate after 30 days. For me, I like the firmness but could probably go half a point less. My husband could go half a point higher so I think this is a good compromise.