The mattress is very well constructed and high quality. The smell these type of mattresses usually have was not an issue with this mattress, extremely low odor! The issue I had was that it was too firm for me. I was given very responsive Customer Service and GhostBed truly follows through with their 101 night trial. I want to make sure you understand the policy requires 30 night minimum to give your body time to adjust, and the mattress time to soften fully. I was still uncomfortable after the 30 days. GhostBed sent a mattress topper to help, but it still was not enough. GhostBed worked with me and offered the full refund or the option to swap for a different model. I chose to swap for the Nature's Sleep GhostBed Performance! It is a hybrid, just like the 3D Matrix. Very plush and much better for someone with the back, hip and arthritis issues I have. Just waiting for the donation company to come pick up the other mattress. Very happy with the Customer Service I received. Be aware that the 101 night trial only applies to the original mattress purchased, not to the one you swap for, if you go that route.

This bed arrived neatly packaged, earlier than expected and has become a place I never want to leave. The mattress is cooling and soo comfortable! Some of the sheets I’ve tried do come off during the night because the mattress is so slick but I think with deeper pockets, we can easily fix that. Get this mattress. You won’t be disappointed.

I've not slept this well in almost 20 years. Only issue is I sleep really hot and wish it could cool me better but it does as good as anything I've tried and it's not the mattresses fault but my body's. The edge I might like a little more support but I'm just not picking. Fantastic buy. No regrets.

This is my first time buying a bed online. And let me tell you I was very nervous. I prepared myself for uncomfortable sleepless nights until my body got used to it. But NOPE! No need. My body adjusted in literally no time. This thing makes my back feel amazing. All my back pain is instantly gone. I hope this bed holds up through the years!!!

My wife and I have been sleeping on it for about 2 weeks. So far it has been great. The bed is everything they promised. We both get better quality sleep and are less drowsy throughout the day. Our animals also love the cooling features implemented in this mattress.

My hubby and I are loving this bed! A friend has one and suggested it.!It feels firm when you first lay down, then oh so comfy. I am able to sleep through the night without my usual discomfort from a shoulder issue. I will be recommending this to others.

I've been waking every morning with lower back pain so bad, it took half the day for it to loosen up. I couldn't stand up straight in the morning. Since sleeping on this bed for just under a month, my back pain is gone! I sleep so soundly now and wake up feeling refreshed with tons of energy! I highly recommend this mattress to anyone who suffers from back pain. The adjustable base is awesome as well.

We’ve only had this mattress for a month but so far, so good. Definitely a bit firmer than we expected (which we’re a fan of) but it’ll likely feel softer if you’re heavier (we’re 110, 160 lbs). I’m sure it’ll also soften a bit more with time, which is fine. The cooling foam is noticeable to touch but I’m not sure I feel much of a difference when actually sleeping. I’m definitely sleeping more soundly. Overall it appears well made, good quality. No regrets.

I bought the luxe model, basic base for a guest room. I have only slept in it a few times, just to check it out and see if it was worth it. The mattress is very comfortable, definately helps with lower back pain. I have to play with the pillows before I can say anything about them, although they are cooling I need to adjust (but guests may not). We are considering getting a mattress for the master bedroom.

14 years ago I fractured my neck C1 in a very bad motorcycle accident and have recently been experiencing some back pain. Sleeping at night has been ok sleep but now with the ghost bed I sleep great and don't wake up with back pain at all. The ghost pillows are fantastic and no neck pain in the morning.