Hi Frank & Robin, Thank you for taking the time to provide your feedback. We are pleased to hear that you are enjoying your TV thus far and that you are able to take your viewing experience to the next level. At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Thank you, TCL Customer Support

Hi Daddyben, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support

Hi Nora,<br /><br />Thank you for taking the time to provide your feedback. We&#39;re thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! <br /><br />Thank you, <br /><br />Sara <br />TCL Customer Support

Hi Julie,<br /><br />Thank you for sharing your feedback. We&#39;re glad to hear that you&#39;re enjoying your TCL 75&#34; QM63K Series TV, but we&#39;re very sorry to hear about your delivery experience.<br />We understand how concerning it must have been to watch the TV being handled roughly and hear it being dropped during delivery. While we&#39;re happy the TV is currently performing well, we certainly understand your concerns about potential damage. Since delivery services are handled by the retailer and their delivery partners, we recommend documenting any issues and contacting Sam&#39;s Club if you notice any signs of physical damage or performance concerns moving forward.<br />Thank you for choosing TCL, and we appreciate you taking the time to share your experience.<br /><br />Thank you,<br /><br />Sara<br />TCL Customer Support

Hi Samuel,<br /><br />Thank you for taking the time to provide your feedback. We&#39;re sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial&#64;tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.<br /><br />Thank you,<br /><br />Sara<br />TCL Customer Support

Hi SteveB67, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Hi Josh,<br /><br />Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We&#39;d like to gather more information to better understand what is occurring. Please reach out to us at tclsocial&#64;tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.<br /><br />Thank you,<br /><br />Sara<br />TCL Customer Support

Hi RLN 12, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the TCL app. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support