Hi Tania,<br />Your experience with our appliance is very important to us. We regret to hear that your Hamilton Beach Professional-Style Deep Fryer is no longer performing to your expectations. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would like to offer our assistance in this matter. Please feel free to contact our customer service department. We look forward to assisting you.

Hi Sharma,<br />Thank you for taking the time to share your experience while using your Hamilton Beach Professional Style Deep Fryer. This appliance has endured rigorous testing to ensure an optimal and safe performance, when used as directed. We would love to gather further details regarding the occurrence you have experienced with this appliance, and also further address your concerns. Please email our customer service department at customer.care@hamiltonbeach.com.