Thank you for alerting us of this occurrence. We regret to hear that the basket included with your Hamilton Beach Professional-Style Deep Fryer has become damaged. Hamilton Beach strives through quality testing and design to ensure that all of our appliances perform at an exemplary standard, when used as directed. We would like to offer our assistance in this matter. Please email our customer service department at customer.care@hamiltonbeach.com.

Hi Melissa, we completely understand how frustrating this could be. We regret to hear that your Hamilton Beach Professional Style Deep Fryer is no longer performing to your expectations, in such a short amount of time. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would love to gather further details regarding the occurrence you have experienced with this appliance and also further address your concerns. Please feel free to contact our customer service department for further assistance. We look forward to hearing from you.