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POLYWOOD Gulf Shores Sofa Seating Set with Sunbrella Fabric, 4pc

I am very happy with the furniture, but our coffee table is defected.  I am trying find out how you go about getting it replaced.

Poly Wood coffee table is defected

We love our new patio furniture. Easy assembly, comfortable and durable. Would recommend to all.

Excellent

I was told when ordering over $5,000 THREE weeks ago in furniture that it was going to deliver today which is why we ordered from Sam’s instead of the Great Escape because it would deliver before an event we are hosting this weekend. I took off work today, only to have to call customer service asking when it would deliver. Customer service was trying to get me off the phone saying they’ll email me in 24 hours with zero answers. After expressing my frustrations only then did they try to contact the vendor via telephone which said it’s not even leaving their facility until the 20th! So now I have an event with zero furniture Saturday, a used PTO day and I could have ordered from Great Escape and they could have delivered it the morning of my event. Still have zero idea when our furniture delivers and every form of written communication is AI and keeps disconnecting. Beyond frustrated is an understatement.

Love to Actually Receive...

I love the composite material this is made of. I wouldn't worry about fading or breaking down. The back cushions are very nice and supportive. The table feels small for the size of the sofa. The biggest negative is the seat cushions. For the price point, they feel a little lacking and I'm not sure they will hold up well. Overall it's a nice set and would seat five comfortably on my deck.

Field Agent

Customer reviews for POLYWOOD Gulf Shores Sofa Seating Set with Sunbrella Fabric, 4pc