We hate to hear that your unit did not meet your expectations. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hello! We appreciate you sharing your experience with your LG Washer Dryer Combo. It’s great to hear that even though you were initially unsure about the design, it’s turned out to be a smart and space‑saving upgrade. Having a full vertical washer‑dryer combo really does open up the laundry room, and the convenience factor tends to win people over quickly! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there Liz! We always want you to have a great experience with your LG wash tower so you can get the cycles you want. This link (https://tinyurl.com/2cdkws7s) helps you to download different cycles for the ThinQ app so you can find one to suit your laundry needs. If you need additional help, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh

Hi, there! Thank you for taking the time to communicate with us about your experience with the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer model WKGX201HWA. We really appreciate the details you shared with us about the areas where we can improve. We will surely pass on your feedback to the rest of our team. Your feedback will help us maintain a fresh view on potential ways to refine our service and ensure that upcoming product developments to meet your expectations moving forward. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee